ROBOFORM SUPPORT TICKET UPGRADE

I've had the problem a couple of times prior to 1809 but after the upgrade to 1809, the problem is so persistent that it renders RoboForm unusable. Of course this all happened over the Super Bowl weekend and I don't expect to hear anything from them until their Super Bowl Hangovers are over. They escalated my rfticket (steps recorder) incident of the problem to their testers and said they would get back to me soon. New versions of Edge have made it to release now and the problem is back again. I told them that was very convenient of them to forget to mention that little tid-bit to people before they click the 'Buy Now' button for RoboForm and they immediately patched the problem on my computer. They kind of shrugged it off and offered me the excuse that RoboForm cannot be guaranteed to be compatible with all versions of the Edge App or RoboForm Edge Extension. I notified RoboForm support before about this issue with the RoboForm Edge Extension acting funny with the Microsoft Edge Browser and RoboForm.

ROBOFORM SUPPORT TICKET DOWNLOAD

Wait, are you saying that clicking the 'repair' option for the Microsoft Edge App fixed the problem of RoboForm Companion hanging? RoboForm Companion is added when you download the RoboForm Extension for Edge, it has nothing to do with the Edge App directly - or does it? I only use Edge now and have no problems with RoboForm. Apparently, at some time RoboForm introduced the Chrome extension and since then my data automatically was stored online and they stopped storing it on my PC.

After installing Build 1809 the problem has gone away and so has Firefox. I wrote to customer service on Jan 31, 2022, since then I have had an exchange of 19 messages with the customer service team but they have not helped me with my data. You may recall, I recently published an article entitled 'How secure is Roboform: The 5 Minute Challenge'.Well, 6 months have passed and although there's been no official public response from Siber Systems, they have made a number of comments to journalists and customers by email/Facebook and support tickets during which I've been labelled as 'misinformed', 'unpleasant' and 'sarcastic'. Actually used Firefox instead of Edge most of the time. I would have to go into settings and go to apps and click repair under Microsoft Edge.

Roboform support ticket